Are you a Microsoft Windows user who has recently been experiencing difficulty with the responsiveness of your mouse or keyboard and wondering what’s going on? Our IT Support team has received numerous calls for help this week with these very Windows input device issues. The problem applies to desktops, laptops, and other consoles running Windows 7, 8, and 10. So what is happening?
As it turns out, the source of the pain is yet another bad Microsoft Update (shocking, we know). This time, the update pushed out to computers running Windows intermittently disables the use of your keyboard and/or mouse. This usually happens a week or so after the update has been applied, but it does not occur on every device.
Now, while this might be a convenient excuse to get less work done, luckily there is a fix. And no, rebooting the computer isn’t it. You’ll need to remove the actual update that’s been applied (kb4074588 on Windows 10 and kb4074598 on Windows 7), reboot the computer when prompted, and hide the update so it doesn’t happen again. Simple? Right, not so much.
Fortunately, our support crew knows exactly what do to and, if you'd like, can take care of it for you. Hopefully you aren't running into this. Yet if you are, just contact our IT Support team at firstname.lastname@example.org or 503.620.3484, go grab some coffee, and we’ll have you back to work as quickly as possible.